退款政策

CORPORATE WARRANTY & HARDWARE EXCHANGE POLICY
1. STRICT NO-REFUND POLICY
To maintain the integrity of our supply chain and ensure all clients receive factory-fresh components, all sales are final. FlyStar Technology does not process cash refunds or order cancellations for any procured hardware, custom workstations, or enterprise deployments once the transaction is completed.

2. 3-DAY D.O.A. (DEAD ON ARRIVAL) & 1-TO-1 EXCHANGE
If a product experiences an inherent hardware failure within 3 days from the date of purchase, FlyStar Technology will authorize a 1-to-1 exchange.

The Exchange Rule: The item will be exchanged for the exact same model. If the exact model is unavailable, the client may exchange it for an item of the same or higher value (with the client paying the price difference).

Notification: You must notify our technical team within the strict 3-day window. Claims made on day 4 or later will default to the standard manufacturer warranty process.

Exclusions (Human-Made Damage): The 3-day exchange strictly covers D.O.A. and factory hardware defects. It does not cover human-made disasters, including but not limited to: water spills, drop damage, physical chassis damage, or electrical power surges/shortages.

3. OFFICIAL MANUFACTURER WARRANTIES
Beyond the initial 3-day window, your hardware is protected by the original manufacturer’s warranty.

Duration: Warranty periods vary depending on the specific manufacturer and component. The exact duration for your hardware will be explicitly stated on your official invoice.

Exclusions: Complimentary items (free gifts) and digital products (software licenses) are strictly exempt from any warranty coverage.

4. LONG-TERM MAINTENANCE & SERVICE CHARGES
FlyStar Technology operates an elite technical lab to support your infrastructure long-term.

For hardware requiring diagnostics, software troubleshooting, or on-site service after 1 year from the date of purchase, a standard technical service charge will be imposed.

This labor charge applies regardless of whether the physical hardware component is still covered under an extended manufacturer's warranty.

5. HOW TO INITIATE A WARRANTY CLAIM
Do not bring hardware directly to the showroom without prior authorization. To initiate a claim, contact our technical support team directly with your invoice number and a description of the fault:

Email: flystartech@gmail.com

WhatsApp: 017-5757813